 Certificates
Employment and Training Professional Certification
To acquire certification, individuals must complete all eight courses.
Fundamentals of the Employment & Training Professional
- Learn about your role as a professional
- Understand how your conduct as a professional can increase success
- Understand your customers’ needs
- Make a difference through understanding yourself and others
Advanced Employment & Training Professional
- Becoming an effective helper
- Utilizing helping skills in a Workforce Center
- Developing working relationships with customers
- Learning basic communications skills
- Utilizing a problem solving process in helping
Career Decision Making (CDM)
- Understanding the need for CDM in the Integrated System
- Utilizing a Systematic Career Decision Making Model
- Basic vocational counseling theories
- Brief CDM for the Welcome Function
- In-depth CDM for Skills Enhancement Function
- Utilizing computer assisted Career Instruments
Employment Planning
- Understanding employment planning
- Identifying needs/barriers
- Matching products and services to needs/barriers
- Developing service strategies
- Completing BEP, EEP, IEP
Overview of the Integration System
- Federal and State Requirements for Integration
- Understanding the benefits of the Integrative System
- From work first to skill first
- Welcome Function
- Skills Enhancement Function
- Job Getting Function
Customer Service
- Five dimensions customers use to define good customer service
- Understanding your part in the customer service strategy
- Four types of customers and how to work with each
- How to apply four steps to work with angry, difficult customers
- Gaining customer’s good will
Diverse Populations
- Identifying diverse populations in Workforce Centers
- Understanding value systems of diverse populations
- Helping diverse populations with effective strategies
- Learning to interact with diverse populations
Management / Supervision in a Workforce Center
- Understand the supervisor and supervisee roles for the purpose of working more effectively
- Make a difference through being sensitive to other Workforce Center staff
- Coach for good performance and resolving conflicts between employees
- Become more efficient by delegating work and accomplishing tasks through others
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