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Skills Development Unit
Knowledge and Skills
- Communication Skills
- Interviewing Skills
- Customer Service
- Establishing Rapport
- Diversity Awareness
- Understanding Customer Behavior
- Ethics and The Law
- Test Administration
- Interpreting Test Results
- Counseling Skills
- Service Plan Skills (IEP &ISS)
- Case Management Skills
- Oklahoma Service Link Procedures
- Community Resources
- Education & Training Resources
- Eligibility for Training
- Facilitation of Online Learning
- Conducting Workshops
- Task Analysis for Occupational Skills
- Employment & Training Legislation and Guidelines
- Local Policies and Procedures
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